Refund and Cancellation Policy

What this covers

This policy applies to purchases of apps, subscriptions and other digital products from Vavy Works LLP made on our websites or inside our apps and paid through Stripe. It forms part of our Terms of Service.

• App store purchases: if you bought through the Apple App Store or Google Play, the store took the payment, and refunds must be requested from Apple or Google under their policies. We are happy to help if you contact us.
• Client engagements: software development and consulting work is governed by the signed contract for that engagement.

Cancelling a subscription

You can cancel at any time from the billing or account settings in the app, or by emailing hello@vavyworks.com from the address linked to your account.

• Cancellation stops all future charges.
• You keep access to paid features until the end of the billing period you have already paid for.
• There are no cancellation fees.

Refunds

New purchases: 14 days

If you are not happy with a new subscription or a one-time purchase, email us within 14 days of the first charge and we will refund it in full. This applies once per customer per product.

Renewals

Renewal charges are not normally refundable, because you can cancel at any time before renewal. If an annual plan renewed and you have not used the Service since the renewal, email us within 14 days of the charge and we will refund it.

Always refunded

Whatever the timing, we refund you in full if:

• you were charged twice or charged the wrong amount;
• you were charged after you cancelled;
• a paid feature did not work because of a fault on our side and we could not fix it within a reasonable time;
• we close your account or withdraw a paid Service for reasons other than your breach of our Terms (in which case we refund the unused part of your prepaid period).

How to request a refund

Email hello@vavyworks.com with the subject “Refund request” and include:

• the email address on your account;
• the product and the date and amount of the charge;
• a short reason (optional for refunds within 14 days).

We reply within 2 working days. Approved refunds are issued within 5 working days to the original payment method. Your bank or card issuer usually takes a further 5 to 10 working days to show it on your statement. Refunds are made in the currency you paid in, so the amount you receive may differ slightly if your bank converted currencies.

Chargebacks

If you think a charge is wrong, please contact us before disputing it with your bank. We can usually resolve it faster, and a dispute may cause your account to be suspended while it is investigated.

Delivery

All our products are digital. Access is delivered online immediately after payment, or at the start of the subscription period, through your account. Nothing is shipped. If you have paid but cannot access what you bought, email hello@vavyworks.com and we will fix it or refund you.

Your statutory rights

This policy does not affect any rights you have under the consumer protection law of the country where you live, including India’s Consumer Protection Act, 2019 and, in the EU and UK, the right to withdraw from a digital purchase within 14 days where it applies. Where you ask for access to start immediately, you acknowledge that this statutory right of withdrawal may end once delivery begins, but our 14-day refund on new purchases still applies.

Contact

Billing questions go to hello@vavyworks.com, or by post to: